Call Center Professional Certificate

The Call Center Professional Certificate (CCP) is a six-course, application based, undergraduate level certificate program. Students enrolled in this program will learn about and develop critical call center management skills with an emphasis on both strategic and tactical call center personnel, operations, and customer relationship management.

This program provides the forum for understanding, utilizing, and capitalizing on emerging trends in the call center environment. The CCP program also places an emphasis on the call center management body of knowledge aligned with the core competencies established by Call Center Industry Advisory Council (CIAC).



Online Schools

Careers

* Please Note: The school information on this page is for general college research purposes only. Filling out the College Finder form (to your right), will provide information from schools that match your criteria but may or may not include the school listed on this page.

Step_Indicator

* = Required

Start Match
*Highest Level of Education:
*Year of Highest Education Completed:
*How would you like to learn?
*Zip Code:
What are you interested in learning?






Select A Subject