This eight-week session builds on Essentials of ROI Methodology, focusing on how to collect reliable data to use in ROI measurement.
Key topics include:
1.Issues and levels
2.Survey, questionnaire and interview design
4.Validity and reliability
5.Action plans and performance contracts
1.Trend line analysis and Forecasting
3.Other isolation methods
Converting Data to Money
1.Hard vs. soft data
2.Data conversion steps
5.When not to convert
Tabulating Costs and Calculating ROI
4.Calculating BCR, ROI, and payback periods
5.Proper use of ROI
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